Complaint Procedure

Complaint Handling Procedure (Warranty Policy)
At Pay2Con, we strive to ensure the highest quality of our products and services. However, we recognize that certain issues may arise. That is why we have implemented a clearly defined complaint handling procedure to guarantee prompt and fair resolution. Below you will find the warranty conditions and exceptions.

1. Scope of Warranty
Our warranty covers manufacturing defects and faults that are inherent to the product.
If you believe your product is defective and falls under warranty, please follow the instructions provided in our warranty terms.

2. Warranty Exceptions
The warranty does not cover damages caused by or resulting from the following situations (unless they are standard or explicitly permitted in the user manual):
a) mechanical damage,
b) power surges (except normal deviations such as burnt components or circuit boards),
c) use in unsuitable conditions (e.g. temperature, dust, humidity, chemical or mechanical influences),
d) improper installation, usage, or neglected maintenance,
e) damage caused by viruses,
f) software errors without a valid license or use of unauthorized software/consumables,
g) excessive wear or use contrary to recommendations,
h) unauthorized interventions or modifications (except authorized service),
i) customer-performed modifications (e.g. painting, bending),
j) force majeure or natural disasters,
k) use of faulty or incorrect software,
l) use of incorrect or non-original consumables.

3. Complaint Resolution
If you believe your case falls under warranty and meets the conditions:

  • Contact our customer service

  • Provide details of the issue and proof of purchase

  • Your request will be promptly reviewed, and necessary steps will be taken to resolve it

4. Contact
For any questions or to submit a complaint, please contact us at:

Pay2Con s. r. o.
Vajnorská 100/B
831 04 Bratislava – mestská časť Nové Mesto
Company ID (IČO): 55 196 128
Email: info@pay2con.com